FAQ
1. How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 8–11 business days in transit, for a total estimated delivery time of 9–13 business days from purchase.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders.
3. Can I return or exchange an item?
Yes. You can return any unused and undamaged item within 30 days of delivery. Exchanges are also accepted. Please see our Return & Refund Policy for details.
4. Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect, in which case we cover the cost.
5. How do I start a return?
Email us at info@opertsa.com with your order number. We’ll send you detailed instructions and a pre-authorized return address.
6. How long does it take to receive a refund?
Refunds are issued within 7 days after we receive and inspect your returned item. Funds are credited back to your original payment method.
7. What payment methods do you accept?
We accept:
- Visa, Mastercard, American Express
- PayPal
- Shop Pay
- Google Pay
- Apple Pay
- Union Pay
8. Is my payment information secure?
Yes. All transactions are processed through a secure 128-bit SSL encrypted system. Your card details are never stored on our servers.
9. Can I cancel my order?
Yes. You can cancel your order before it ships by contacting us at info@opertsa.com If it has already shipped, please use the return process after delivery.
Contact us
Customer Service:
- E-mail : info@opertsa.com
- Phone number: +33 745 172 797
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Customer Service:
Monday to Friday: 9:00. - 18:00
Saturday: 9:00 a.m. - 16:00
- Response time: Our customer service team will contact you within 24 hours.
Company details:
Opertsa is an online store that delivers its products to United Kingdom.
- Website name: Opertsa
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Address: 3 Rue Saint Aubin, 31270, Villeneuve-Tolosane, France